Privacy Policy

At Concierge Practice Solutions, protecting your privacy is a core part of our commitment to clients. Whether you’re visiting our website or partnering with us for medical billing and revenue cycle services, we safeguard all personal and health-related data with the highest standards of security and confidentiality. This Privacy Policy also serves as our Notice of Privacy Practices, as required under the Health Insurance Portability and Accountability Act (HIPAA), for clients whose data may include Protected Health Information (PHI).

1. What Information We Collect

We may collect the following types of information:

A. Website Visitors

• Name, email, phone number (if submitted via contact forms)

• IP address, browser type, and usage data (collected via cookies and analytics tools)

B. Clients & Healthcare Providers

• Business information (name, contact details, practice specialty)

• Billing-related data required for revenue cycle management

• Protected Health Information (PHI) submitted on behalf of your patients for claims processing

 2. How We Use Your Information

We use your information only to:

• Provide medical billing, coding, and RCM services

• Respond to inquiries, requests, or service agreements

• Ensure compliance with payer, regulatory, and HIPAA requirements

• Monitor service usage and enhance our site functionality

• Send important updates related to services (never spam or marketing without consent)

3. How We Protect Your Data

Your security is our priority. We implement:

• End-to-end encryption (in transit and at rest)

• Secure access controls and multi-factor authentication

• HIPAA-compliant cloud infrastructure and business associate agreements (BAAs)

• Ongoing training for all staff on data privacy and compliance

• Regular audits and breach prevention protocols

4. Sharing & Disclosure

We do not sell or rent your personal or health information.

We may share information only when necessary:

• With authorized employees or service vendors under strict confidentiality

• With your consent or as part of a signed service agreement

• In response to legal requests or to comply with federal and state laws

5. Use of Cookies

Our website may use cookies and analytics tools (such as Google Analytics) to track user behavior, improve website performance, and ensure a better user experience. No personally identifiable information is collected through cookies. You can manage or disable cookies through your browser settings.

6. Your Rights Under HIPAA

If you are a client or patient whose PHI we process as part of our services, you have the right to:

• Access your health information upon request

• Request corrections to inaccurate records

• Request restrictions on how your data is used or shared

• Receive a record of disclosures (as permitted by law)

• File a complaint if you believe your rights have been violated

To exercise these rights, please contact us using the information at the end of this policy.

7. Children’s Privacy

Our services are intended for healthcare providers and businesses, not for individuals under the age of 18. We do not knowingly collect personal data from children.

8. Updates to This Policy

This Privacy Policy & Notice of Privacy Practices may be updated periodically to reflect changes in laws, services, or technologies. Any updates will be posted on this page with a revised effective date.